In some specific cases our interactive video player does not work properly if you're using Internet Explorer or Microsoft Edge browser.
To solve this issue we recommend two alternatives:
1. Use a different browser such as Mozilla Firefox or Google Chrome.
You can download the recommended browsers below:
Google Chrome:
https://www.google.com/chrome/index.html
Mozilla Firefox:
https://www.mozilla.org/en-US/firefox/
2. Turn off a specific security setting in your Internet Explorer / Edge browser:
- Go to Start menu / Control Panel / Internet Options / Advanced tab
- Scroll down to the 'Security' block
- Find and UNCHECK the 'Check for server certificate revocation' box
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