In some specific cases our interactive video player does not work properly if you're using Internet Explorer or Microsoft Edge browser.
To solve this issue we recommend two alternatives:
1. Use a different browser such as Mozilla Firefox or Google Chrome.
You can download the recommended browsers below:
2. Turn off a specific security setting in your Internet Explorer / Edge browser:
- Go to Start menu / Control Panel / Internet Options / Advanced tab
- Scroll down to the 'Security' block
- Find and UNCHECK the 'Check for server certificate revocation' box